- #Skype for business mac 2019 for mac
- #Skype for business mac 2019 mac os
- #Skype for business mac 2019 serial
- #Skype for business mac 2019 upgrade
Contact Support to confirm which Lync server your account is using.
#Skype for business mac 2019 for mac
*Domains that were recently upgraded from Exchange 2010 to Exchange 2016 are still using Lync 2010 servers which are not compatible with Skype for Business for Mac and Skype for Business Mobile. Read Knowledge Base article on How Can I Connect To My Exchange Server Using POP Or IMAP? for more details. Thunderbird, Windows Live) can be connected to Exchange mailbox only via POP/IMAP protocol. Any mail clients on Windows XP are not supported. Posting a Mac also allows us to verify you have the relevant license to even use the device with Skype for BusinessOutlook 2003 and Mac Mail on OSX earlier than 10.6 (Snow Leopard) are no longer supported. Hello am unsure what region you called or who the tech was but End Users do not get support from Polycom so maybe this was the issue. Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience. If the unit is no longer within warranty please be prepared to Pay Per Incident / PPI.
This may not be who you purchased the Polycom device from.
#Skype for business mac 2019 serial
If this is some sort of an Internet discounter providing your MAC address or your Polycom devices serial will enable us to look up who would be able to support you. In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.Įnd Customers are unable to open a ticket directly with Polycom support. Id like to know where the product stores its log files when a user clicks on this button. On the 'General' preferences page, the product contains a 'Collect Logs' button. If all of the above is to complex please open a ticket. Microsoft has released the new Skype for Business for Mac product on October 26, 2016, as a replacement for the old Lync for Mac IM client. Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up post’s. It also enables us to verify the entitlement for using features. In addition providing all details at the same time allow us to check logs or look up a potential support partners if an issue needs to come into support. Whilst providing some of these details may not directly impact any possible answer the community can provide, it does enable Polycom to have an overview of the current software used.
#Skype for business mac 2019 upgrade
Provide details for example if the issue is a day 1 issue or only happened after an upgrade or any other relevant details.If possible provide the MAC Address or Serial of the device.If possible provide a Log and either attach them or use the Code Tag.Consult the Troubleshooting Section found within the FAQ if applicable.Since UC Software 5.9.0 simply provide this via the Web Interface Diagnostics > Download Support Information Package UC Software 4.0.0 or later via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup. If applicable provide a backup of the phone in question.Additional Polycom Infrastructure (RPRM,PDMS or BToE).Skype For Business should work just fine now with OCS. Now close out of the Registry Editor and give it a try. Create a new DWORD 32-bit value called DisableServerCheck and set the Data to 1. Open Skype for Business and click 'Delete Sign-in Info' to clear your login information. Note: If you have an older version of Skype for Business or Lync, 16.0 should be listed as 15.0. Given this situation, if you are you use Skype for Business Online server, then you may try following steps to manually configure your connection settings: 1.
#Skype for business mac 2019 mac os
Provide the Call Platform (aka openSIP,Skype for Business Online, Skype for Business on Premise, Lync) From the information you shared, your SFB client and Mac OS have updated to the latest version.Provide the exact Software Version of your Phone.This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.Īs a reminder the basic information asked for: Both the community's Must Read First and the community's FAQ reference the basic minimum information a new or follow up post should contain.
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